Privacy and Security

Phone	734.794.6000
Website	www.a2gov.org
In writing	301 E. Huron St. Ann Arbor, MI 48104

Scope

City of Ann Arbor maintains this Web site as a public service. All Website users are subject to the Privacy and Security Policies of the City.

Information Collected and Stored

City of Ann Arbor collects information from you under the following two circumstances:

Information Collected Automatically - Some information is collected from you automatically when you view City of Ann Arbor pages and download information. This may include your Internet Protocol address assigned by your Internet Service Provider, domain name and the type of browser and operating system you used, the date and time you accessed the City of Ann Arbor's site, the pages you requested and visited, and the site you linked from to reach City of Ann Arbor Web site. City of Ann Arbor uses this type of information to statistically measure site traffic and to improve the Web site. The information is not reviewed on an individual basis, but is aggregated with other users for comparison purposes.
Information Voluntarily Submitted - Additional information may be collected from you if you opt-in or voluntarily provide it in order to fulfill a request for online services.

City of Ann Arbor uses the information you voluntarily provide to tailor our site to your needs and preferences and to provide the online services you are requesting. The type of information we collect will vary with the service being sought and may include your name, address, phone number, and e-mail address.

Personal Information

City of Ann Arbor will only send personal information about you to others when:

We have your consent to share the information; or
We need to share your information to provide the product or service you have requested; or
We are authorized to do so by law (e.g., to respond to subpoenas, court orders, legal process, or to requests pursuant to a statute requiring or permitting disclosure such as the Freedom of Information Act. MCL 15.231, et seq.: MSA 4.1801(1) et seq.)

Site Security

The City of Ann Arbor, as developer and manager of the City of Ann Arbor portal, has taken a number of steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in agency computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted between users of e-government applications and the city, and to provide reasonable protection of private information that is in our possession.

For security purposes and to make sure this service remains available to all users, the City of Ann Arbor uses special software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this government computer system. The City of Ann Arbor also uses industry-standard software tools to control access to specific applications and services and to protect data that is transmitted electronically between users and the city. These programs help us identify someone attempting to tamper with this Web site.

WARNING - If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials.

Unauthorized attempts to upload information and/or change information on the City of Ann Arbor portal or its composite Web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.

The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the City of Ann Arbor portal or the Web sites of individual city agencies.

Links

This Website contains links to several other Websites, or hypertext links to information, created and maintained by other public and/or private organizations. The City only provides these links for your information and convenience. The City does not endorse, ensure the accuracy of, or vouch for the safety and privacy of any linked site. The City does not endorse, ensure the accuracy of, or vouch for the safety and privacy of any linked site. When you select a link to an outside website, you are leaving the City website and are subject to the privacy and security policies of the owners/sponsors of the outside website.

Social Media Sites

This applies to the City's use of any social media application, including Facebook, Twitter, and LinkedIn.

The City participates in social media applications as part of its mission to provide information to its residents and the general public.

On social media applications where the City has the ability to moderate posts, the City will make an effort to moderate posts according to City guidelines for each application, however the City disclaims any liability for any loss or damage resulting from any non-City post on these applications. If you choose to post personally identifiable information on any social media application, you do so at your own risk. Posts to social media applications are generally possessed and maintained by the operator of the application, not the City. The privacy policies of all applications not operated by the City apply in the collection and dissemination of user data. The City encourages all users to read the privacy policies before registering or posting to any application.

A2 Fix It (SeeClickFix)

The City of Ann Arbor is using SeeClickFix, an online and mobile service request system, to power its mobile app (branded as A2 Fix It) and web based reporting forms. SeeClickFix is an application that allows the Ann Arbor community to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.

Changes to the City's Privacy Policy and/or Security Policy

The City reserves the right, at its complete discretion, to change the terms, conditions and use at any time of its Privacy Policy and/or Security Policy by posting revised terms, conditions and use restrictions on the site. It is the viewer's responsibility to check periodically for any changes the City may make to these terms, conditions and use restrictions. Continued use of this site following the posting of changes to these terms, conditions and use restrictions means you accept the changes.

Terms and Conditions of Use

Read Carefully. Your use of this internet site constitutes your acceptance of these terms and conditions.

Scope

The City of Ann Arbor maintains this internet site as a public service. Unless stated to the contrary, information presented on this site is considered public information and may be distributed or copied.

All information on this site is expected to be accurate, complete and timely. However, the City does not guarantee the accuracy of the information. The City may make improvements or changes in this information at any time. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this site or links to other Internet resources.

No information on this site is intended to serve as legal advice. Use of this internet site is at your own risk, and the City will not be held liable for any errors or omissions contained in this site. In no event, shall the City be liable for any special, indirect or consequential damages, or any damages whatsoever resulting from loss of use, data or profits whether from contract, negligence or any tort action arising out of, or in connection with, the use or performance of the information available from this site.

Data

Data provided by the City, including through electronic or print media, is provided for informational purposes only. The City makes no claims, promises or guarantees as to the completeness, accuracy or content of any data; makes no representation of any kind, including, but not limited to, warranty of the accuracy or fitness for a particular use; nor are any such warranties to be implied or inferred with respect to the information or data. The data is subject to change as modifications and updates are complete. It is understood that all data is provided on and used on an "as is" basis with no warranty of completeness or accuracy.

If you modify, use, or present data supplied by the City in a manner other than originally presented, you must:

1) Notify the City of Ann Arbor IT Director at 734.794.6550;

2) Include the following disclaimer with the data:

"The data made available here has been modified from its original source, which is the City of Ann Arbor. The City of Ann Arbor makes no claims as to the completeness, accuracy or content of this data; makes no representation of any kind, including, but not limited to, any warranty of accuracy or fitness for a particular use; nor are any such warranties to be implied or inferred with respect to the information or data furnished herein. The data is subject to change as modifications and updates are complete. The City disclaims any liability of any kind whatsoever arising from the use of data provided to the public. It is understood that the data provided is being used at one's own risk."

RSS Feeds

RSS (Really Simple Syndication) service is a means by which the City offers feeds of City departmental data in XML format ("RSS Content") to visitors of a2gov.org. Information from or through an RSS feed is provided in "as-is: and "as available" formats. Any intermediate page or other alteration of content between the RSS link and the applicable a2gov.org webpage is prohibited. The City reserves the right to discontinue providing any or all of the RSS feeds at any time and to require a user to cease displaying, distributing or otherwise using any or all of the RSS feeds for any reason, including, without limitation, the user's violation of any provision of the City's Terms of Use or other applicable policies. The City assumes no liability for the accuracy, completeness or content of any data contained in this application or its provision to the public, for any of a user's activities in connection with the RSS feeds or for the use of the RSS feeds in connection with an individual or an entity's website or other web based applications.

Copy Restrictions

Unless stated to the contrary or a copyright is indicated, data/material provided by the City is in the public domain and may be copied and distributed without permission. The City assumes no legal liability for the accuracy, completeness, or usefulness of any document or its contents. City and Department logos or other images representing the City or one of its departments, may not be copied, reproduced, or used except in their original form and context as part of a City document. Please contact the City's Communications Office if you have questions about a particular use or for information on how to obtain authorization for use. If a copyright is indicated on a photo, graphic, survey, map, drawing or other material, permission to copy these materials must be obtained from the original source. The City makes reasonable efforts to ensure 3rd party material is labeled clearly when material is subject to copyright. However the City cannot guarantee that there will be no errors. The City assumes no legal liability for and does not represent that the use of such material would not infringe on privately owned rights.

Changes to These Terms

The City reserves the right, at its complete discretion, to change these terms, conditions and use restrictions at any time by posting revised terms, conditions and use restrictions on the site. It is the user's responsibility to check periodically for any changes the City may make to these terms, conditions and use restrictions. Continued use of this site following the posting of changes to these terms, conditions and use restrictions means you accept the changes.

Linking Policy and Disclaimer of Endorsement

This internet site contains links to other sites created and maintained by other public and/or private organizations. The City only provides these links for your information and convenience. It is the responsibility of the user to evaluate the content and usefulness of information obtained from other sites. The City does not endorse, ensure the accuracy of, or vouch for the safety and privacy of any linked site. The City does not assume any responsibility for the content found on those other sites. When you select a link to an outside site, you are leaving the City site and are subject to the privacy and security policies of the owners/sponsors of the outside site. The immediate and fast moving nature of internet sites means that there may be links to sites that are changed or no longer functional. We apologize if this should occur and assure you we are continually updating, reviewing and improving our site and its content.

The City will not link to any site that exhibits hate, bias, discrimination, specific religious views, or social agendas. The City reserves the right to deny or remove any link that contains misleading information or unsubstantiated claims, or is determined to be in conflict with City policies.

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Privacy and Security

Scope

Information Collected and Stored

Personal Information

Site Security

Links

Social Media Sites

A2 Fix It (SeeClickFix)

Changes to the City's Privacy Policy and/or Security Policy

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